Contact Us

Phone: 07 3289 5444
Fax: 07 3289 5448
Address: PO Box 227 Samford QLD 4520 Australia
Fields marked with an * are required

Returns Policy & Terms and Conditions

Although the products provide some protection to items inside, Diabete-ezy is not liable for any damage or loss of customer’s items caused by drops, falls and general misuse. This includes Ezy-fit Cases, Multi-fit Cases and all forms of Pump Belts.

Diabete-ezy respects your statutory rights. Please hold on to your proof of purchase (ie. your receipt) as it will be required to return and receive an exchange on your items.

In addition to your statutory rights, if you need to exchange a product, you can return it to us, provided it is within 14 days of shipment to you, We will only provide an exchange on the goods, provided you have proof of purchase, the goods are received by us from you in original resalable condition, ie. The product as not been worn and all packaging intact. You will be required to pay for the postage to ensure safe delivery to us and also enclose a stamped self-address envelope to allow us to resend the exchange product back to you. If an item is to be exchanged, please call our Customer Service Team on 07 3289 5444 or send an email to website@diabete-ezy.com before returning item to ensure the correct process for your item.  Your Order Number and receipt are required to enable us to process/exchange items.

If an item is faulty, please call our Customer Service Team on 07 3289 5444 or send an email to website@diabete-ezy.com before returning a faulty item to ensure the correct process for your item.  Your Order Number and receipt are required to enable us to exchange any faulty items.  Diabete-ezy will always take a fair and reasonable approach; however we will not replace items such as cases, or pump belts, which have been purchased over 6 months.  Each customers handling of products after purchase is different, therefore Diabete-ezy cannot be held responsible for wear and tear on these products.